Mobile App Portfolio
Membership Mobile App | Enterprise Digital Member Experience | Amex
My portfolio consists of two domains: Digital servicing to help with operational efficiency & cost and Membership to increase lifetime value, engagement, and overall customer satisfaction. Since joining the team, the work I've delivered has resulted in a higher mobile share of servicing journeys and contributed to an increase in percent share of wallet through engagement of the membership experience.
Creating Roadmaps| Product Summit
An internal product event where I was a speaker (alongside my colleague) on product roadmaps. From the definition to communication, I share some best practices.
Connecting devices | Tapad
Built and commercialized the company's licensing product based on proprietary data. Created a simulation demo for prospects, clients, and partners to use to better understand the Device Graph product.