RESUME

 
Professional ​
info​​

From start-ups to established corporations, my through line has always been the customer first. Throughout my career, I’ve led highly talented, cross-functional product management teams, driving development of shared vision among product, UX, engineering, design, marketing, and operations teams. The result of this leadership has been the launch of new features, platforms, and initiatives critical for the scalability, sustainability, and the bottom line of B2C and B2B product lines.

Skills

Product Development

Digital Product Management

Team Leadership

Business Systems

Product Roadmaps & Strategy

Data-driven Decisioning

Metrics / KPIs/ OKRs

Globalization

Rally/Atlassian

Work​
experience​
Sr. Director, Global Mobile Product, Enterprise Digital & Membership Experience @American Express

2018-Present

Lead the strategic development and growth of consumer mobile app with a focus on incorporating value-added benefits onto the app to grow the digital active user base from the 17m+ monthly visitors and uplift log-in frequency. Drive cross-collaboration among 100+ team cross-functionally to identify and implement shared goals and priorities related to user experience, features, and platform functionality.

 
Director, Product Management & Design, Global Merchant Services @American Express

2016-2018

Managed a team of 8 PMs and 2 UX/UI individuals. Established team vision, defined user journeys and propelled product roadmap for key products under the merchant web portfolio. Worked with stakeholders across 26 global markets servicing 2M merchants worldwide on an aligned enterprise strategy.

Sr. Manager, Product Management, Global Merchant Services @American Express

2014-2016

 

Global product manager for Amex’s Dispute platform, defined strategy for product vision, backlog, and rollouts and delivered new features and functionality. Optimized product footprint and success through continuous integrations driving 30 releases in 10 months, resulting in a 32% increase in Refer-a- Friend program.

 

 

 
Product Manager, Technology Licensing Business @Tapad

​2013 - 2014

 

​Owned and developed a brand-new cross device product and line of business (additional $1MM revenue) by leveraging the company’s proprietary technology called the Device Graph through an innovative real-time API to facilitate data licensing to partners to enable targeting of connected devices.

 

 

 
Senior CX Consultant and Program Manager @ClickTale

​2011 - 2013

 

​Analyzed and provided recommendations using the proprietary analytic tools to optimize cart and product pages on eCommerce websites increasing conversion rates by 4%, engagement time by 2 minutes, and decreasing bounce rates by 6%. 

Miscellaneous

Recipient of American Express President’s Achievement Award Chairman’s Award (top 1%)

Advisor to a Solar Energy Entrepreneur

Product League Mentor

Education
New York University​

 

Master of Science in Organizational Behavior / System & Analytics

 

 

IDC, Ofer School of Communication

 

Bachelor of Arts in Interactive and Digital Media

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