From start-ups to established corporations, my through line has always been the customer first. Throughout my career, I’ve led highly talented, cross-functional product management teams, driving development of shared vision among product, UX, engineering, design, marketing, and operations teams. The result of this leadership has been the launch of new features, platforms, and initiatives critical for the scalability, sustainability, and the bottom line of B2C and B2B product lines.
Digital Product Management
Product Roadmaps & Strategy
Metrics / KPIs/ OKRs
Sr. Director, Global Mobile Product, Enterprise Digital & Membership Experience @American Express
Lead the strategic development and growth of consumer mobile app with a focus on incorporating value-added benefits onto the app to grow the digital active user base from the 17m+ monthly visitors and uplift log-in frequency. Drive cross-collaboration among 100+ team cross-functionally to identify and implement shared goals and priorities related to user experience, features, and platform functionality.
Director, Product Management & Design, Global Merchant Services @American Express
Managed a team of 8 PMs and 2 UX/UI individuals. Established team vision, defined user journeys and propelled product roadmap for key products under the merchant web portfolio. Worked with stakeholders across 26 global markets servicing 2M merchants worldwide on an aligned enterprise strategy.
Sr. Manager, Product Management, Global Merchant Services @American Express
Global product manager for Amex’s Dispute platform, defined strategy for product vision, backlog, and rollouts and delivered new features and functionality. Optimized product footprint and success through continuous integrations driving 30 releases in 10 months, resulting in a 32% increase in Refer-a- Friend program.
Product Manager, Technology Licensing Business @Tapad
2013 - 2014
Owned and developed a brand-new cross device product and line of business (additional $1MM revenue) by leveraging the company’s proprietary technology called the Device Graph through an innovative real-time API to facilitate data licensing to partners to enable targeting of connected devices.
Senior CX Consultant and Program Manager @ClickTale
2011 - 2013
Analyzed and provided recommendations using the proprietary analytic tools to optimize cart and product pages on eCommerce websites increasing conversion rates by 4%, engagement time by 2 minutes, and decreasing bounce rates by 6%.
Recipient of American Express President’s Achievement Award Chairman’s Award (top 1%)
Advisor to a Solar Energy Entrepreneur
Product League Mentor
New York University
Master of Science in Organizational Behavior / System & Analytics
IDC, Ofer School of Communication
Bachelor of Arts in Interactive and Digital Media